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The Nortel Compact Integrated Communications System (CICS) is a telecommunications system designed to serve small to medium-sized businesses with advanced voice and data communication capabilities. Nortel, a prominent player in the telecommunications industry, developed the CICS as a flexible, scalable solution that integrates various communication services. Here are some key features and characteristics of the Nortel CICS:
Modularity: The CICS allows businesses to start with a basic configuration and expand their system as their needs grow. This modularity means that organizations can add new lines, features, and functionalities without needing to replace the entire system.
Voice Mail Integration: The CICS typically includes integrated voice mail features that enable messages to be sent, received, and managed efficiently, enhancing communication within the organization.
Call Management: The system offers robust call management features, including call forwarding, caller ID, conferencing capabilities, and automated attendants, which help streamline communications and improve productivity.
Hybrid Architecture: The CICS supports both traditional telephone lines (analog) and digital communication methods. This hybrid architecture allows companies to use existing infrastructure while transitioning to newer technologies.
Networking Options: Nortel CICS can be part of a larger network system, allowing for easy integration with other devices and systems, such as local area networks (LANs) and other telecommunication systems.
User-Friendly Design: The system is designed to be user-friendly, with features aimed at ease of use for both administrative and end-user functions. This simplifies operation for employees and reduces the need for extensive training.
Maintenance and Support: Nortel's reputation as a major telecommunications provider means that the CICS typically comes with support and maintenance options, helping businesses keep their systems running smoothly.
Feature-Rich Telephony: The CICS provides a variety of features such as hunting, direct inward dialing (DID), and automatic call distribution (ACD), which cater to diverse business needs.
Compatibility: Depending on the model and version, the CICS is generally compatible with other Nortel devices and services, providing a cohesive environment for users and administrators.
Overall, the Nortel CICS is an effective telecommunications solution for small to medium businesses, offering a combination of functionality, reliability, and scalability to support their communication needs.
